One of the few silver linings…

One of the few silver linings of the global pandemic is that it’s taught us to value our health, homes, and ability to stay connected through technology. Whether we work and learn from home, or we’re out in the world, social distancing guidelines and shutdowns or restrictions have impacted all of our lives.

Out of the pandemic has sprung new ways of doing things and how we leverage the tools we already have. This includes how we get help for our mental health. The pandemic has made online therapy popular the same way telehealth has become a preferred way to check in with doctors in these unconventional times. To learn more about why many are dialing the phone and gravitating to online and virtual therapy services like Zendesk, Five9, Talkdesk, and more, read on.

Social Distancing and Pandemic Restrictions


The pandemic has caused obvious social distancing guidelines and restrictions. Fortunately, therapists are using call center software solutions to stay connected with clients through video calls and virtual service platforms. These call centers are allowing therapists to maintain client privacy while offering custom services that make the therapy process as effective as ever.



It can’t get much easier than being able to pick up the phone during an existential crisis for a live chat with a licensed therapist. Whether it’s a one-time call on a virtual therapy platform or as part of a larger treatment plan, online therapy is offering a whole new level of convenience to clients seeking help with their problems.

You can talk to your therapist about the meaning of life, problems in your relationship, or destructive patterns of behavior from your couch and the privacy of your home. For those who worry that a live call is not the same as a therapy session might be in person, the reality is that call services are providing customer support and new features every day that makes using these platforms the perfect fit for therapists and patients alike.

Effectiveness of Treatment


Online therapy isn’t popular with clients alone. Video conferencing, group therapy sessions, individual client live calls, and the integrity that these therapy platforms offer are helping therapists to stay on track with best practices treatments. In fact, by offering clients the option of virtual sessions, many therapists believe online therapy is meeting a need they might not have been able to handle without it.

Because people, specifically in the United States, are reporting higher degrees of mental illness issues than ever before, many mental health professionals have said now is exactly the right time to offer clients more options. Essential workers in their own right, mental health professionals report that their treatments are as successful as in historical reports of times prior to the pandemic. That is, virtual therapy works, and because of it, therapists are able to see more clients than before.

Ease of Use


While no treatment plan, call service, platform, app, or even call center is perfect, online therapy is becoming more and more popular every day simply because of how easy it is to use. Often as simple as clicking a link and turning a microphone on, virtual therapy services are working for organizations of all sizes and their clients, new and old.

There’s no denying that the global pandemic has caused us to rethink how we live. The bottom line is that it’s safer right now to receive therapy services virtually. As a great way to stay on top of our mental health without putting ourselves or others at risk for Covid-19, online therapy may be here to stay long after the pandemic dissipates. If you’re looking for a way to improve your mental well-being, consider dialing the phone and hiring an online psychologist to help you virtually. You’ll thank yourself for it later.

Assistant Editor



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